Online Security Advice - Stay Online, Stay Safe

We do everything we can to keep your information safe. We all need to be aware that online security is really important and that we need to be aware of new challenges that emerge regularly. There are a few things you can do to make sure you stay safe online:

  1. Use strong passwords - and don't reuse them on multiple sites
    Your password is the key to your information. It is crucial to pick strong passwords that are different from each other for all your important accounts. We need you to choose your password that contains at least 8 characters long and should contain 1 uppercase, 1 lowercase, 1 digit and 1 special character, which can be any one of @ $ ! % * ? &

    Hints and tips:
    • An example of a good password might be St4rW4r!071980 which might represent a favourite film (Star Wars) followed by a special date.
    • It's a really good idea to update your password regularly – ideally once a month or after any suspicious event.
  2. Look after your paper communication
    They have lots of information that people could use to get into your online accounts or compromise your identity.

    Hints and tips:
    • Shred paper statements before you recycle or throw them away.
    • Do not send out documents or email copies unless you are sure you have checked the mailing address.
  3. Make sure the emails and website links you get from us are really from us
    You'll know an email's from us because we always personalise them for you; we'll never ask you for your password or any personal information by email and we'll only include links that take you to our site, which you can verify by checking in the menu bar of your web browser for Some are easy to spot due to spelling mistakes, format, addresses but others are more sophisticated. If you're not sure about an email, delete it and contact us directly by giving a call.

    Hints and tips:
    • Check the email or link by hovering over it and check the spelling carefully.
    • It's always sensible to be suspicious of any email or website that is asking you to do something unusual (particularly if it involves providing payment for something you weren't expecting) or an address that doesn't look quite right.
    • Often these addresses can look right at first glance (for example but on closer inspection you can see that something's wrong.
    • Fake emails often won't use your real name; they may be titled "Dear Customer" or similar. That's one of the reasons we make sure that all of our emails use your real name to provide you with reassurance that they’re definitely from us.
    • Avoid clicking on links or opening attachments from emails unless you're absolutely certain they've come from somewhere you trust to avoid viruses and other security threats spreading.
    • Just clicking on a link can be enough to download malicious software to your machine so be extra careful; you can always go straight to the company website in question if you’re unsure and search for the page you need directly from there.
  4. Make sure your web browser, antivirus software and operating system are up to date
    Operating systems (such as Microsoft's Windows, Apple's OSX and iOS and Google's Android) are regularly updated to protect them against security threats such as viruses. It's really important that you install these updates when they are offered to you (your device will normally automatically inform you once an update is available).

    Hints and tips: